Terms of Use

These terms govern access to and use of the Turkkanlar Legal website and of the client portal available through it. The owner of the site is identified in the Legal Notice.

By browsing the website you accept these terms. When you create a portal account, your acceptance is recorded together with the version of the terms accepted and the date. The processing of your personal data is described in the Privacy Policy, and the cookies used by the site in the Cookie Policy.

The content of the website and of the client portal — document checklists, case statuses, eligibility questionnaires, timelines and general guides — is procedural and administrative information. It does not constitute legal advice, and it does not replace the individual assessment of your situation by a lawyer.

The statuses and indications shown in the portal are informational. The resolutions and notifications issued by the Spanish authorities are the only authoritative source, and they prevail over anything displayed on the platform.

Decisions on visas, permits and residence applications rest exclusively with the Spanish Administration. The firm therefore makes no promise of outcome: under Article 20 of the General Statute of the Spanish Legal Profession, lawyers may not promise results that do not depend solely on their own activity.

The attorney–client relationship arises exclusively from the signed engagement letter (hoja de encargo) between you and the firm, within the framework of Royal Decree 135/2021. Creating a portal account, requesting a consultation or sending a message does not, by itself, make you a client of the firm.

All legal analysis, eligibility assessments and case decisions are performed by lawyers admitted to practice (colegiados). The platform organises and documents the work; it never replaces legal judgment.

When registering you must provide accurate and current information and keep it up to date. You are responsible for keeping your credentials confidential, for all activity under your account, and for notifying the firm without delay of any suspected unauthorised use. Where two-factor authentication is offered, you should enable it.

The portal distinguishes the following roles:

• Individual clients, who manage their own case.
• Business accounts, with an Administrator and, optionally, HR users. The Administrator is responsible for granting and revoking access within its organisation and warrants that it has the authority to share its employees’ data with the firm (see section 5 of the Privacy Policy).

The firm may suspend or restrict an account for breach of these terms or for security reasons, informing the holder where possible.

When using the website and the portal you agree not to:

• use the service for any unlawful purpose;
• attempt to access cases, documents or data of other users or organisations;
• interfere with the operation or security of the platform, or attempt to probe, scan or test its vulnerabilities without authorisation;
• upload malicious code of any kind;
• submit false, forged or misleading documents or information; or
• reproduce or exploit the content of the site for commercial purposes without written authorisation.

You warrant that the documents you upload to the portal are authentic, accurate and current. Submitting forged documents to the Spanish authorities can have criminal consequences and will entitle the firm to terminate the engagement.

Uploaded documents are stored encrypted on servers located in the European Union, with version history, and are accessible only to your case team and to the users authorised within your organisation. Their treatment is governed by the Privacy Policy and protected by professional secrecy.

The website, the platform and their content — texts, design, brand, logos and software — belong to Turkkanlar Legal or to its licensors and are protected by intellectual-property law. You receive a limited, non-exclusive, non-transferable licence to use the portal for the management of your case.

You retain all rights over the documents you upload and grant the firm only the licence necessary to store and process them for the purposes of the engagement.

Within the limits of Spanish law (Articles 1101 et seq. of the Civil Code), the firm is not liable for damage arising from circumstances beyond its reasonable control, from service interruptions or from the acts of third parties. The portal is provided to clients without a guaranteed service level.

Nothing in these terms excludes or limits any liability that cannot be excluded under Spanish law, including the firm’s professional civil liability, which is covered by the professional indemnity insurance required by the General Statute of the Spanish Legal Profession.

The firm is not liable for the decisions of the Spanish Administration on the applications it prepares and submits.

The practice of the legal profession through this platform is subject to the General Statute of the Spanish Legal Profession (Royal Decree 135/2021), to the Code of Conduct of the Spanish Legal Profession (2019) and to the rules of the Il·lustre Col·legi de l’Advocacia de Barcelona (ICAB).

Complaints regarding professional conduct may be addressed to the ICAB through its deontology channels.

If you contract as a consumer, you keep all the mandatory rights granted by the Spanish General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007, TRLGDCU). Nothing in these terms limits those rights.

For services contracted at a distance, consumers have a right of withdrawal of 14 calendar days (Articles 102 et seq. TRLGDCU). The right is lost once the service has been fully performed, where performance began with your prior express consent and your acknowledgement that the right would be lost on full performance (Article 103.a TRLGDCU).

These terms are governed by Spanish law.

For business clients, any dispute is submitted to the courts of the city of Barcelona. For consumers, the competent courts are those of the consumer’s own domicile (Article 90.2 TRLGDCU; Article 52.2 of the Civil Procedure Law); consumers resident in another EU Member State also keep the protections of Articles 17 to 19 of Regulation (EU) 1215/2012 (Brussels I bis).

These terms are available in English, Spanish and Turkish. In case of divergence between versions, the Spanish version prevails.

The firm may update these terms. Changes are published on this page with a new “last updated” date and, where they materially affect portal users, are notified before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms; at signup, the version accepted is recorded.